Legal notice

📄 Privacy Policy

Effective Date: June 2, 2026

At WESTLOOM, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.

Information We Collect:

  • Name, email address, shipping address, and phone number
  • Payment information (processed securely through third-party payment providers)
  • Browsing behavior and device information (via cookies)

How We Use Your Information:

  • To process and fulfill your orders
  • To send order confirmations and shipping updates
  • To improve our products and services
  • To send marketing communications (with your consent)

Information Sharing: We do not sell your personal information. We only share data with third-party service providers as necessary to fulfill your orders.

For questions, contact us at: [your email address]

📄 Refund Policy

We want you to love what you ordered. If you're not completely satisfied, we're here to help.

  • Return Window: Returns accepted within 30 days of delivery
  • Condition: Items must be unused, unwashed, and in original packaging
  • Refunds: Processed back to the original payment method within 5–10 business days
  • Non-Returnable Items: Final sale items, custom orders, and hygiene products
  • Return Shipping: The customer is responsible for return shipping costs, unless the item is defective or incorrect

To initiate a return, please contact: [your email address]

📄 Terms of Service

By accessing or using the WESTLOOM website, you agree to the following terms:

  • You must be at least 18 years old, or using the site under parental supervision
  • All prices are listed in USD and are subject to change without notice
  • We reserve the right to refuse service or cancel orders at our discretion
  • All site content (images, text, trademarks) is protected by copyright and may not be used without permission
  • We are not liable for any indirect or consequential damages arising from the use of our website

📄 Shipping Policy

  • Processing Time: Orders are typically processed within 1–3 business days
  • Shipping Destinations: Currently shipping within the United States only
  • Delivery Time: Standard shipping 5–7 business days | Express shipping 2–3 business days
  • Shipping Rates: Calculated at checkout based on order total and destination
  • Order Tracking: A confirmation email with your tracking number will be sent once your order ships